Case Management

Case Management services are designed to assist older adults and their families in determining needs and in the identifying of resources to meet those in need. The case manager serves as liaison between the customer and the community based services.

All service recipients must participate in a face to face interview with a case manager for the purpose of determining eligibility for a host of services, i.e., Meals-on-Wheels, In-Home Services, and Non-Emergency Medical Transportation. The case manager acts as a coordinator, supervisor and advocate on behalf of any chronically ill customer and does the following:

  • Coordinates all service plans for a continuum of service
  • Supports and advocates for family members serving as caregivers
  • Secures medical equipment, heating and cooling assistance, and supplemental food
  • Identifies resources specific to the needs of the customer and their families